# Company News ## Featured articles - [ 28 AprilGeneral ## 2026 Vercel AI Accelerator recap On April 16th, 39 teams took the stage to pitch investors at Demo Day. During the prior six weeks, founders worked shoulder-to-shoulder with the Vercel team, our partners, and industry leaders to shape their ideas into the next generation of AI applications. Six weeks with the 2026 cohort Teams from around the world joined the 2026 cohort, building agents, developer tools, consumer apps, and vertical AI for finance, security, healthcare, and robotics. Each week, the cohort joined two sessions: a hands-on technical workshop and a fireside chat with an external speaker. The workshops covered the technical side of building AI products, from agents and models to deployment and scale. The fireside chats brought in industry leaders, Vercel experts, and investors. Speakers included Peter Steinberger (OpenAI/OpenClaw) and the Windsurf team, with topics ranging from the state of AI to pricing, legal, sales, marketing, and fundraising. Builder day Halfway through the program, the cohort came Alli Pope, Caroline Ciaramitaro, and 1 other ](/blog/2026-vercel-ai-accelerator-recap) - [ 3 SeptemberCommunity ## Transforming customer support with AI: How Vercel decreased tickets by 31% McKinsey's latest AI survey shows 65% of organizations now regularly use AI — nearly double from just ten months ago, with many using it to increase efficiency in critical areas like customer support. At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base. The challenge: balancing support quality with growth Customer support teams routinely handle a diverse range of customer inquiries, many of which involve repeatable processes. These can range from simple tasks like guiding customers to specific documentation pages, to helping customers through the process of configuring their domain. The landscape of customer support is pointing organizations toward building AI-powered chatbots as a critical component of their customer support strategy. Accordin Alina WeinsteinSr. Product Marketing Manager ](/blog/transforming-customer-support-with-ai-how-vercel-decreased-tickets) - [ 2 DecemberGeneral ## Billions of requests: Black Friday-Cyber Monday 2025 Every year, Black Friday and Cyber Monday reveal how people shop, browse, and discover products at global scale. For Vercel, the weekend doesn’t require a different operating mode. The platform behaves the same way it does every day, only with higher traffic volume. A live dashboard showed the traffic as it played out. This year, traffic reached more than 115.8 billion total requests, reflecting 33.6% year-over-year growth with consistent performance throughout the events. The traffic shape told a familiar story. Requests dipped on Thanksgiving as people stepped away from screens, then surged on Black Friday, stayed elevated through the weekend, and built into a second wave on Cyber Monday. These rhythms played out across every major geography, and the platform adapted continuously without configuration changes or manual intervention. Below is a snapshot of what the weekend looked like. Key metrics from the weekend 115,836,126,847 total requests - Global traffic delivered with consiste Dan FeinProduct ](/blog/bfcm-2025) ## Blog posts - [ 21 JulyCompany News ### Introducing the new Vercel Agent Amelia CharlesContent Engineer ](/blog/vercel-agent) - [ 13 JulyCompany News ### Open-weight models surge to 29% of volume, price per token flattens Amelia Charles, Harpreet Arora ](/blog/ai-gateway-production-index-july-2026) - [ 7 JulyCompany News ### Vercel acquires Better Auth to accelerate open source auth Guillermo RauchCEO and Founder, Vercel ](/blog/vercel-acquires-better-auth) - [ 30 JuneCompany News ### Vercel Ship 2026 recap Eric Dodds, Amelia Charles ](/blog/vercel-ship-2026-recap) - [ 17 JuneCompany News ### The Agent Stack Tom OcchinoChief Product Officer ](/blog/agent-stack) - [ 17 JuneCompany News ### Introducing eve Shar Dara, Kevin Corbett, and 8 others ](/blog/introducing-eve) - [ 16 JuneCompany News ### Vercel for Enterprise Apps and Agents Kim Neuwirth, Jeanne Grosser ](/blog/vercel-for-enterprise-apps-and-agents) - [ 8 JuneCompany News ### DeepSeek enters the fight for token volume, Anthropic continues to dominate spend Jerilyn Zheng, Harpreet Arora, and 1 other ](/blog/ai-gateway-production-index-june-2026) - [ 5 FebruaryCompany News ### The Vercel AI Accelerator is back with $6m in credits Alli PopeHead of Marketing Programs and Vercel Media ](/blog/the-vercel-ai-accelerator-is-back-with-6-million-in-credits) - [ 23 OctoberCompany News ### AI agents and services on the Vercel Marketplace Tom Occhino, Hedi Zandi ](/blog/ai-agents-and-services-on-the-vercel-marketplace) - [ 15 OctoberCompany News ### Agents at work, a partnership with Salesforce and Slack Zack Ciesinski, Matt Lewis, and 1 other ](/blog/agents-at-work-a-partnership-with-salesforce-and-slack) - [ 30 SeptemberCompany News ### Towards the AI Cloud: Our Series F ](/blog/series-f) [Show more posts](/blog/category/company-news/page/2)